FAQ

How long does it take once I order my sign(s)?

Due to production and material delays related to COVID-19 lead times may be longer than usual. Our current lead time is 2 - 10 business days to ship from our facility. Items can take 1 - 5 business days in transit via UPS or FedEx. Some items have extended lead times such as, but not limited to: LED Flashing Signs, and Roll-Up Signs & Stands. Items with extended lead times are marked on their respective product pages. For updated lead times please contact our customer service department at 800-922-0029. Rush processing and expedited shipping are currently unavailable. We thank you for your understanding. Please note that overnight packages typically run anywhere from $150-300 

How do your signs ship?

We ship products Monday through Friday via UPS or FedEx Ground. Packages will arrive with no advance call and do not require signature for delivery. Tracking numbers will be emailed within 24 hours of shipment. Due to size and weight some items may require shipment via LTL Freight—these items are clearly marked on the product page and one of our representatives will reach out to confirm shipping details. Please notify us within 5 business days if your items are damaged, missing, or you received incorrect items.

What is your return policy? 

Return requests must be initiated within 14 days of delivery. 

The following items are not eligible for return: (unless items received damaged or defective)

1.)    Customized Products (ex: signs with custom text)
2.)    All LED Solar or AC Powered Flashing Signs
3.)    Post Pounders, Drivers, and Pullers

If you wish to return a product that is not specified in the ineligible items above, your order may qualify for return or exchange. All shipping costs are non-refundable. Returnable items may be subject to a 25% restocking fee (excludes damaged or defective items). 

For return requests or more information regarding our return policy, see our Shipping & Returns page.

What if I need to cancel my order? 

Cancellations must be initiated within 48 hours of order placement. Refunds will be issued to the original method of payment. Please contact our Customer Service Department for cancellations: info@dornbossign.com or 517-543-4000

What does MUTCD stand for?

The Manual of Uniform Traffic Control Devices is a manual that was written in 1935 to standardize road signage and make it uniform from state to state. Signage evolved through a combination of experiment, testing and much research. Through the year’s traffic sign sizes have changed, signs have been added, new reflective technologies have made signs much brighter and last longer. To learn more checkout the MUTCD website. 

How long will my traffic sign last?

The lifespan of your sign depends on the type of reflective sheeting that is used: 

• Engineer Grade Signs 7 years BRIGHT
• High Intensity Prismatic Signs 10 years BRIGHTER
• Diamond Grade Cubed signs 12 years BRIGHTEST

How deep should I pound my sign post? 

Sign posts should be pounded 18” to 42” into the ground depending on the length of post, soil conditions, and how deep the frost line is in your area. Since burial guidelines vary from state to state we recommend reaching out to your local road department for their reccommendation.

What type of Reflective Sheeting do you use?

Dornbos Sign & Safety has been using 3M Matched Component Products for over 60 years. Most signs available on our site are offered in a variety of reflective materials such as Engineer Grade Prismatic, High Intensity Prismatic, and Diamond Grade. Traffic signs meant for use on public roads must be High Intensity Prismatic or Diamond Grade reflective in order to meet MUTCD requirements for reflectivity. 

What grade aluminum do you use?

.080 5052 –H38 is specified and used by Dornbos Sign & Safety Inc. for all MUTCD state spec signs. 

When should I use 3M Diamond Grade Cubed Signs?

Local and state road agencies use 3M Diamond Grade Cubed Reflective sheeting when the MUTCD calls for it. Certain signs in the MUTCD and on certain signs and/or road projects might specifically call-out 3M Diamond Grade Cubed Reflective Sheeting.

FLOURESCENT YELLOW –GREEN TYPE XI is used for pedestrian and school crossings, school buses and building evacuation signs.

FLOURESCENT YELLOW is used for pedestrian crossing, bicycle, playground and other signs that you want to stand out and last the extra couple of years.

FLOURESCENT ORANGE is used for Temporary Work Zone signs to help protect road workers in construction work zone areas.
ROAD WORK AHEAD, RIGHT LANE CLOSED AHEAD, etc.

All in all, Diamond Grade Cubed signs are the brightest and most durable traffic signs on the market!

What is the difference between FLAT & EXTRUDED STREET SIGN?

FLAT street signs are made of our regular MUTCD compliant signs stock and are .080 thick 5052-H38 aluminum.
EXTRUDED street sign blanks have a thick ridge on the top and bottom of the sign blade and measures .090 thick between the ridges.

 

 

What liability do I have if my sign is fading and no longer reflective? 

If your parking lot or road is “Open to Public Travel” your signs must follow the MUTCD standards for reflectivity. Roads that are built or maintained privately may not need to follow these guidelines. Installing the proper reflective signs is the best way to protect yourself from legal action.