Shipping & Returns
Due to the large size of some of our products and high quantity orders, shipping by truck cannot be automatically calculated on our website. If you need a freight quote prior to shipping, please email us and we'll be happy to provide you with one. While Dornbos Sign & Safety Inc. strives to keep shipping costs at a minimum by shopping around, actual charges are beyond our control. Please be aware that certain items, particularly those over 8 feet in length, cannot be shipped via UPS Ground and will go out Common Carrier. This can be an expensive method, so please watch for those items that are specifically noted as being over sized.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We strive to provide the perfect signage and accessories here at the Dornbos Sign and client satisfaction is our number one priority. However, we understand that every so often people will want to know ‘how do I return my sign’.
We do our best to ensure hassle free returns, but because each product and situation is unique we ask that customers please contact customer service at 1-800-922-0029 for specific information on returning an item. For additional details on our sign return policy please see below. Thank you for choosing Dornbos Sign & Safety Inc.
Sign Return Policy
Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is ‘without showing signs of wear or damage in any way’.
Additional stipulations include:
- Return request must be made within 7 calendar days of the delivery date (after 7 days no returns are allowed).
- Must not be a special order or a custom order.
- Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us prior to returning will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Damaged and Lost Items
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a refund.