Shipping & Returns

Shipping

Due to the large size of some of our products and high quantity orders, shipping by truck cannot be automatically calculated on our website. If you need a freight quote prior to shipping, please email us and we'll be happy to provide you with one. While Dornbos Sign & Safety Inc. strives to keep shipping costs at a minimum by shopping around, actual charges are beyond our control. Please be aware that certain items, particularly those over 8 feet in length, cannot be shipped via UPS Ground and will go out Common Carrier. This can be an expensive method, so please watch for those items that are specifically noted as being over sized.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

All sales are final. If there has been an error with your order please contact our customer service department as soon as possible at info@dornbossign.com or 800-922-0029 for assistance.

Products marked “In Stock & Ready to Ship” may be eligible for return with a 15% restocking fee. Please contact us within 14 days of delivery for processing returns. It is the responsibility of the purchaser to pay for return shipping. You MUST have authorization from Dornbos Sign prior to sending your return—all unauthorized returns will be rejected.

Sign Return Policy

Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is ‘without showing signs of wear or damage in any way’.

Additional stipulations include:

  • Return request must be made within 7 calendar days of the delivery date (after 7 days no returns are allowed).
  • Must not be a special order or a custom order.
  • Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us prior to returning will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.

Damaged and Lost Items

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a refund.